Installation guide

Troubleshooting for Windows
FlashCONNECT Administrator’s Guide 175
Test 6. Verify that the FCService is running.
Test 7. Confirm the fccgi.exe program can access the
FCService program.
Setup: FlashCONNECT must be installed on the Web server.
Process: From the command prompt, enter these commands:
cd path
fcdebug -h
where:
path is the location where FlashCONNECT is installed.
Success: FlashCONNECT header information displays. A description of the
header information is located in Using the FlashCONNECT Server
Debug Program.
Failure: FlashCONNECT not running message displays.
Follow-up: The following options are available from the Services program
(accessed from the Control Panel):
• If the FCService is not running, start FCService.
• If the FCService is already running, stop FCService. Restart
FCService again.
• Stop the Web server and FCService. Restart the Web server and
FCService.
• Stop the database, the Web server and FCService. Restart the
database, the Web server and FCService.
Setup: FCService must be running on the Web server.
Process: From the MS-DOS command prompt in the directory that contains
fcdebug, enter:
fcdebug -h
Success: FCService configuration displays.
Failure: An error message displays.
Follow-up: See the following sections:
• Using the FlashCONNECT Server Debug Program
• Diagnostic Messages Displayed On the Browser