Installation guide

Appendix D: Troubleshooting for Windows Platforms
174 FlashCONNECT Administrator’s Guide
Test 5. Verify the Web server is using fccgi.exe.
Setup: • FlashCONNECT must be installed on your Web server.
• FlashCONNECT need not be installed on your database server.
• Your Web server must be running.
Process: Use a browser to access the fccgi.exe program. The URL will look
something like:
http://yourwebhost/path/fccgi.exe
For example:
http://mywebhost.rainingdata.com/cgi-bin/fccgi.exe
Success: One or both of these messages display to indicate success:
• ERROR - Missing required elements in form
• QUERYSTRING must be set for CGI
Failure: A server error occurs.
Follow-up: Confirm the following are true:
• The URL is correct.
• The Web server has access to the directory containing fccgi.exe.
• fccgi.exe is executable by the user used by the Web server.
• fccgi.exe is an executable file.
• fccgi.exe is in the correct directory.
• Files in the directory are executable by the Web server.
These two diagnostics may help resolve this problem:
• Test 3. Verify the Web server can run a script in the cgi-bin
directory.
• Test 4. Verify the Web server can run a script in the cgi-bin
directory, using PERL.
NOTE—This diagnostic is not designed for use with fcisapi.dll. If it is used in that
manner, the results are meaningless.