Installation guide

Troubleshooting for Windows
FlashCONNECT Administrator’s Guide 171
Test 1. Verify the browser can access a non-
FlashCONNECT HTML page.
Test 2. Verify the browser can access the
FlashCONNECT static Web pages.
Setup: • FlashCONNECT does not have to be installed.
• The Web server must be running.
• The browser must be able to connect to the Web server.
Process: Enter the URL to a Web page on your Web site.
Success: Expected Web page displays.
Failure: Web server or browser may be misconfigured, not running, or the
network connection may be down.
Follow-up: This problem does not involve FlashCONNECT. Contact your site
administrator for assistance.
Setup:
• FlashCONNECT demonstration applications (WebContent/
w3library) must be installed on your Web server.
• FlashCONNECT need not be installed on the database server.
Process: Use a browser and load a static Web page in the w3library directory.
The URL will look something like:
http://yourwebhost/w3library/index.html
For example:
http://mywebhost.rainingdata.com/w3library/index.html
Success: The FlashCONNECT welcoming page displays.
Failure: Other than the static Web page, this test does not use
FlashCONNECT. Most likely the problem is with the Web site
configuration.
Follow-up: Confirm the following are true:
• The URL is correct.
• The Web server has read access to the files in the w3library
directory.
This problem does not involve FlashCONNECT. Contact your site
administrator for assistance.