Installation guide

Appendix D: Troubleshooting for Windows Platforms
170 FlashCONNECT Administrator’s Guide
Troubleshooting for Windows
This section documents:
• Diagnostic steps to isolate problems.
• Diagnostic messages shown in the browser.
• Event log entries written by FlashCONNECT.
Diagnostics
Assuming the Web server and browser are operating properly and are properly
configured, the following processes can be used to diagnose problems while using
FlashCONNECT. If a problem occurs, perform each step in the diagnostic process in
order to isolate the problem. Test details are found on the following pages.
PC
Browser
Web Server
Web Server
fcisapi.dll
FCService
WWW-IRUN
Database
application
get_parameters.pl
Static Web Page
helloworld.exe
Test 5
Test 1 and 2
Test 4
Test 3
Test 7
Test 6
Test 8 and 9
fccgi.exe or
Server