Installation guide

Troubleshooting for the UNIX Platform
FlashCONNECT Administrator’s Guide 167
Test 9. Check that the FCService can access the
database server.
Using the fccgi.pl trace Utility
The fccgi.pl trace utility is a FlashCONNECT diagnostic tool for tracing data passage
between a FlashCONNECT server and a Web server. If you suspect that data is not
being properly passed between fccgi.exe and the Web server, use fccgi.pl to trace
the passed information.
Setup:
• FlashCONNECT must be installed and running on the Web server.
• FlashCONNECT must be installed and running on the database
server.
• Copy the fccgi.to.d3.test.sh script to the Web server's cgi-bin
directory. As needed, modify the script to correct the location of
the fccgi.exe, grep, and echo commands.
• The FlashCONNECT demonstration applications must be installed
on the database server (default configuration).
Process: From the UNIX shell on the Web server, in the cgi-bin directory, run
the fccgi.to.d3.test.sh script.
Success: The message connection ok displays.
Failure: The message connection failed or any other error messages
display.
Follow-up:
• Confirm that the Boo program is in the database server in the
www bp file.
• Check that FCService is running.
• Check that database FlashCONNECT connections are established
to the Web server using WWW-STATUS. See Using
WWW-STATUS.
• Use fcdebug -t to confirm FCService is connected to D3 server.
• Shut down and restart FCService.
• Shut down and restart database.
• Shut down and restart UNIX.