Installation guide

Troubleshooting for the UNIX Platform
FlashCONNECT Administrator’s Guide 165
Test 7. Confirm the fccgi.exe program can access the
FCService program.
Test 8. Check if the FCService and D3 server are
connecting with each other. Use either of these two
methods as a valid diagnostic.
a. Method One
Success: Several lines contain the entire word FCService.
Failure: No lines contain the word FCService.
Follow-up: If no lines display, then verify the FCService file is executable and
verify the location of the flashconnect.conf file. Make sure the
process used to start the FCService is correct.
Setup: FCService must be running on the Web server.
Process: From the UNIX prompt in the directory that contains FCdebug,
execute:
./FCdebug -h
Success: FCService configuration displays.
Failure: An error message displays.
Follow-up: See the following sections:
• Using the FlashCONNECT Server Debug Program
• Diagnostic Messages Displayed On the Browser
Setup: • FlashCONNECT must be installed and running on the Web server.
• FlashCONNECT must be installed and running on the database
server.
• Determine the first few characters of the database server's host
name.
Process: As root on the Web server, enter:
netstat - a | grep hostname
For example:
netstat -a | grep eng
• One or two lines for each connection between the FCService and
the database server should display.