Installation guide

Appendix C: Troubleshooting for UNIX Platforms
164 FlashCONNECT Administrator’s Guide
Test 5. Verify the Web server is using fccgi.exe.
Test 6. Verify that the FCService is running.
Setup: • FlashCONNECT must be installed on your Web server.
• FlashCONNECT need not be installed on your database server.
• Your Web server must be running.
Process: Use a browser to access the fccgi.exe program.The URL will look
something like:
http://yourwebhost/path/fccgi.exe
For example:
http://mywebhost.rainingdata.com/cgi-bin/fccgi.exe
Success: This message displays:
" is an illegal command.
Failure: A server error occurs.
Follow-up: Confirm the following are true:
• The URL is correct.
• The Web server has access to the cgi-bin directory.
• fccgi.exe is executable by the UNIX user used by the Web server.
• fccgi.exe is an executable file.
• fccgi.exe is in the correct directory.
These two diagnostics may help resolve this problem:
• Test 3. Verify the Web server can run a script in the cgi-bin
directory, using sh.
• Test 4. Verify the Web server can run a script in the cgi-bin
directory, using PERL.
Setup: FlashCONNECT must be installed on the Web server.
Process: As root on the Web server, execute one of the following two lines.
Depending upon which type of UNIX is being used, one line will
produce a harmless error, the other one will not. Use the one that
does not produce an error message.
ps -ef | grep FC
ps -auwx | grep FC
One or more lines should display.
• One line contains the text grep FC.
• Several lines contain the entire word FCService.