Installation guide

Appendix B: Debugging and Diagnosing FlashCONNECT Configuration
156 FlashCONNECT Administrator’s Guide
The number in the lower left of the window (in this case 2) is the most recent
Win32 error. Possible solutions are:
Problem Solution
The FCService is not running. Use the Services program from the Control Panel
to determine if the FlashCONNECT service is
running. Start it if it is not running.
The FCService and
FCConnector applications are
running as different users.
The anonymous Web server user and the
FlashCONNECT service must both be able to open
the named pipes created by FCService.
• Use the Services program from the Control
Panel to determine the name that the
FlashCONNECT service runs as.
• Use the Internet Service Manager program to
determine the Anonymous Logon Username.
• If they are not the same, use the Services
program from the Control Panel to change the
FlashCONNECT service name to match the
Anonymous Logon Username.