Instruction manual

27
Problem: You hear a busy signal when you try to contact Maxicom
2
.
Solution: If you contact Maxicom
2
when it is already on-line with a site, you will
hear a busy signal, which consists of many long tones, after you have
entered a site number other than 0. If you hear a busy signal, enter #*
and hang up. If someone is manually on-line, he or she will see a
message on the Maxicom
2
screen indicating that a remote user wants
to get on-line and will be asked if they want to terminate their contact.
Call again in a few minutes because the manual user may have termi-
nated contact or the automatic upload/downloads may have been
completed.
Problem: You cannot hang up the phone.
Solution: Before you enter #*, wait for a period of silence. The modem cannot
send a beep and listen to your commands simultaneously. Enter #
when the modem is not sending a beep. After the modem receives
the #, it will stop sending a busy signal so you can enter the * and
hang up.
Problem: You hear a busy signal while you are already on-line.
Solution: If you are on-line with a site and then hear the busy signal, someone at
Maxicom
2
has terminated your contact. Enter #* and hang up. While
you are on-line with Maxicom
2
, all of the automatic uploads and
downloads will be postponed so they do not interrupt your call.
Problem: You hear an error beep followed by a busy signal.
Solution: If you try to contact Maxicom
2
during a time that is outside the
Freedom Time Window, you will hear an error beep followed by a
busy signal after you enter your password. You are being locked out by
the Freedom Time Window, not by a manual or automatic call. Wait
until the Freedom Time Window reopens before you try to call again.
If you are already on-line and the Freedom Time Window closes, you
will not be cut off. You will be able to complete your call and hang up
as usual.
Problem: Maxicom
2
is unable to contact a site.
Solution: If Maxicom
2
is unable to contact a site, you will hear an error beep
followed by a busy signal. The modem may have been disconnected, so
do not try to call back.
4
Troubleshooting