System information

This section covers troubleshooting problems that may occur when setting up and operating
the SCOPIA XT Series.
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Resolving Problems Connecting Calls .................................................... page 25
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Resolving Problems with Audio........................................................... page 27
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Echo Cancelling on HDMI Monitors........................................................ page 28
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Resolving Monitor Display Problems...................................................... page 29
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Improving Call Video Resolution.......................................................... page 29
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Resolving Lip Sync Problem............................................................... page 31
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Resolving Camera Issues................................................................... page 33
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Resolving IP Address Problems............................................................ page 34
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Resolving Problems with PC Presentations.............................................. page 35
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Resolving XT Remote Control Unit Problems............................................ page 35
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How to Retrieve SCOPIA XT Series Logs .................................................. page 35
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Reporting a Software Upgrade Failure................................................... page 38
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Viewing System Information .............................................................. page 38
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Contacting Support......................................................................... page 39
Resolving Problems Connecting Calls
Problem
Cannot dial out or connect to an outgoing SIP or H.323 video call.
Solution
Verify you dialed the correct number or address.
Solution
Recheck the Network Configuration, Network Preferences and H.323/SIP Proxy settings.
Problem
Cannot receive a SIP or H.323 video call.
Solution
Verify the number/address used to connect to you is correct.
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Troubleshooting
RADVISION | Administrator Guide for SCOPIA XT5000 Series Version 3.0 Troubleshooting | 25