Installation guide

Chapter 8 | Troubleshooting the Scopia XT
Endpoint for IP Office
This section covers troubleshooting problems that may occur when setting up and using the Scopia XT Endpoint for
IP Office.
Navigation
•
Viewing System Information for Customer Support on page 143
•
Resolving Problems with Audio on page 145
•
Echo Cancelling on HDMI Monitors on page 147
•
Resolving Monitor Display Problems on page 149
•
Resolving Camera Issues on page 151
•
Resolving IP Address Problems on page 153
•
Resolving XT Remote Control Unit Problems on page 155
•
Restoring Default User Settings on page 156
Viewing System Information for Customer Support
About this task
When contacting customer support or your system administrator, you may need to provide information
about the system. This procedure describes how to view the following system information:
•
Software version
•
User code (MAC address)
•
IP addresses
•
Serial number
•
System name and model
•
Licenses
•
Network, gatekeeper, and SIP settings
You can do this procedure from the endpoint itself or from the XT Endpoint web interface.
Important:
The system serial number also appears on the label at the back of the XT Codec Unit.
Procedure
1. View system information as follows:
Installation Guide for Scopia XT5000 Endpoint with Embedded
Server for IP Office Version 3.2
Troubleshooting the Scopia XT Endpoint for IP Office | 143