System information

Additional Documentation............................................................................ 24
3
Troubleshooting
Resolving Problems Connecting Calls................................................................ 25
Resolving Problems with Audio....................................................................... 27
Echo Cancelling on HDMI Monitors................................................................... 28
Resolving Monitor Display Problems..................................................................29
Resolving Lip Sync Problem........................................................................... 29
Resolving Camera Issues...............................................................................31
Resolving IP Address Problems........................................................................32
Resolving Problems with PC Presentations..........................................................34
Resolving XT Remote Control Unit Problems....................................................... 34
How to Retrieve SCOPIA XT Series Logs............................................................. 34
Retrieving Network Traffic Logs................................................................ 35
Retrieving Memory Dump Logs..................................................................36
Reporting a Software Upgrade Failure...............................................................37
Viewing System Information.......................................................................... 37
Contacting Support.....................................................................................38
RADVISION | Administrator Guide for SCOPIA XT4000 Series Version 3.0 Table of Contents | ii