System information

6.
Select Save.
Resolving Problems with PC Presentations
Problem
I cannot send a presentation from my PC.
Solution
Make sure the VGA/DVI cable is properly connected between the PC and the XT Codec Unit.
Resolving XT Remote Control Unit Problems
Problem
The XT Remote Control Unit does not function.
Solution
When the XT Remote Control Unit's battery power is low, an icon appears in the system
menus letting you know that you should replace the battery:
•
Half-charged Battery
•
Low Battery
Solution
Configure the XT Remote Control Unit code on the XT Codec Unit to the same number that it
is set on the XT Remote Control Unit.
How to Retrieve SCOPIA XT Series Logs
When reporting a problem to customer support, you may be asked to retrieve and send logs of
SCOPIA XT Series. There are two kinds of logs you can retrieve from the SCOPIA XT Series:
•
Logs for analyzing network traffic—These log files provide information about network
status. The files are in the standard “libpcap” format supported by most network analysis
tools.
These log files are retrieved and stored on RAM. You can export these log files to the local
flash memory that you access using an embedded web server. You can also transfer the
log files to a customer’s FTP server.
Follow the procedure in this section to retrieve the network traffic logs.
•
Internal system activities and memory dump logs—These log files are a snapshot of the
system’s memory at the moment of an error. These log files are analyzed by customer
support only.
•
Retrieving Network Traffic Logs.......................................................... page 35
•
Retrieving Memory Dump Logs............................................................ page 36
RADVISION | Administrator Guide for SCOPIA XT4000 Series Version 3.0 Troubleshooting | 34