System information

This section covers troubleshooting problems that may occur when setting up and operating
the SCOPIA XT Series.
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Resolving Problems Connecting Calls .................................................... page 25
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Resolving Problems with Audio........................................................... page 27
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Echo Cancelling on HDMI Monitors........................................................ page 28
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Resolving Monitor Display Problems...................................................... page 29
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Resolving Lip Sync Problem............................................................... page 29
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Resolving Camera Issues................................................................... page 31
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Resolving IP Address Problems............................................................ page 32
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Resolving Problems with PC Presentations.............................................. page 34
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Resolving XT Remote Control Unit Problems............................................ page 34
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How to Retrieve SCOPIA XT Series Logs .................................................. page 34
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Reporting a Software Upgrade Failure................................................... page 37
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Viewing System Information .............................................................. page 37
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Contacting Support......................................................................... page 38
Resolving Problems Connecting Calls
Problem
Cannot dial out or connect to an outgoing SIP or H.323 video call.
Solution
Verify you dialed the correct number or address.
Solution
Recheck the Network Configuration, Network Preferences and H.323/SIP Proxy settings.
Problem
Cannot receive a SIP or H.323 video call.
Solution
Verify the number/address used to connect to you is correct.
Solution
Recheck the Network Configuration, Network Preferences and H.323/SIP Proxy settings.
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Troubleshooting
RADVISION | Administrator Guide for SCOPIA XT4000 Series Version 3.0 Troubleshooting | 25