SCOPIA XT4000 Series Administrator Guide Version 3.0 For Solution 7.
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Table of Contents 1 Planning the Topology of the SCOPIA XT Series Deployment About the SCOPIA XT Series............................................................................ 1 Using SCOPIA XT Series as Endpoints.................................................................. 3 Planning NAT and Firewall Traversal with SCOPIA XT Series....................................... 4 Supporting ISDN Connectivity..........................................................................
Additional Documentation............................................................................ 24 3 Troubleshooting Resolving Problems Connecting Calls................................................................ 25 Resolving Problems with Audio....................................................................... 27 Echo Cancelling on HDMI Monitors................................................................... 28 Resolving Monitor Display Problems............................................
1 Planning the Topology of the SCOPIA XT Series Deployment There are a number of ways that the SCOPIA XT Series can be deployed in a network, depending on its use as a room system endpoint, a conference hosting system, and the nature of the endpoints connecting to the unit. • About the SCOPIA XT Series ................................................................ • Using SCOPIA XT Series as Endpoints ......................................................
The SCOPIA XT1000 and SCOPIA XT1200 share the same XT Codec Unit, but the SCOPIA XT1200 has a camera with higher quality optics. Both models support two full HD 1080p video streams as standard, delivered at 30fps. Both cameras are PTZ with 10x optical zoom for more powerful viewing options. The SCOPIA XT1200’s camera also features an additional 4x digital zoom. The second video stream can be used with an additional 1080p camera for visual coverage or with a PC for data sharing, at 1080p delivered at 30fps.
Table 1-1 Differences in features for models in the SCOPIA XT Series Feature SCOPIA XT1000 Piccolo SCOPIA XT1000 SCOPIA XT and SCOPIA Telepresence XT1200 SCOPIA SCOPIA XT4000 Series XT5000 Series Maximum HD resolution 720p 1080p 720p 1080p Frames Per Second (fps) 30fps 30fps, 720p at 30fps, or 720p 60fps (incoming at 60fps only on XT1000) 60fps 60fps, both at 720p and 1080p Hosting No videoconferenc es (embedded MCU) Optional No No Optional (from the next version) Optical zoom 5x 10x
Figure 1-1 SCOPIA XT Series as Endpoints Planning NAT and Firewall Traversal with SCOPIA XT Series SCOPIA XT Series fully supports NAT and firewall traversal, enabling you to place the unit behind a NAT router or firewall and connect with other endpoints seamlessly.
Figure 1-2 Using an HTTP/STUN Server for NAT and Firewall Traversal This approach works well in simple NAT and firewall traversal deployments, typically used by home offices and Small Medium Businesses (SMBs). • Using a NAT/firewall traversal server supporting H.460 The endpoints in the private network communicate with the endpoints located in the public network via an H.460 NAT/firewall traversal server, like the SCOPIA PathFinder (see Figure 1-3 on page 6).
Figure 1-3 Using a NAT and Firewall Traversal Server Configure the traversal server as the XT Codec Unit gatekeeper and enable the H.460 option. Configure the XT Codec Unit to the IP address of the traversal server SCOPIA PathFinder. • Using the XT Series for NAT and firewall traversal In cases where your organization has no sophisticated firewall protection, the XT Series can straddle the two network zones using the two network ports provided on the XT Codec Unit (see Figure 1-4 on page 7).
Figure 1-4 Using XT Series for NAT and Firewall Traversal There are two possible setups in the GLAN1 and GLAN2 configuration (see Figure 1-4 on page 7): 1. When there is no gatekeeper, XT Series communicates simultaneously with the public and private network endpoints using IP addresses. This configuration is suitable for SMBs. 2. When there is a gatekeeper, it is configured to manage the private network endpoints.
Supporting ISDN Connectivity The SCOPIA XT Series supports ISDN connectivity, allowing calls from endpoints to be routed to the relevant conference using the SCOPIA BRI (Basic Rate Interface) and PRI (Primary Rate Interface) gateways. RADVISION has implemented a special pairing mechanism between the gateway and the endpoint so that ISDN dialing is very simple. After pairing the systems, the participants place ISDN calls by dialing the remote party ISDN number.
2 Maintenance Tasks This chapter details the ongoing maintenance tasks required by administrators for ongoing use of the SCOPIA XT Series. For information on configuring settings, see the SCOPIA XT Series Installation Guide. Since you need your computer to perform these maintenance tasks, the chapter also includes a section on connecting your computer to the XT Codec Unit. • Connecting the Computer ..................................................................
• For computers and laptops with a DVI out connector, connect the DVI cable to the DVI-I socket of the XT Codec Unit and connect the other end of the cable to the computer. Figure 2-1 Connecting a computer to SCOPIA XT Series • For computers with a VGA output connector, use a DVI to VGA adapter. a. Connect the DVI-VGA adapter to the DVI-IN socket of the XT Codec Unit. b. Connect a VGA cable to the adapter. This cable is not supplied with the system. c.
Procedure Step 1 Step 2 Step 3 Right-click on your computer desktop. The Display Properties page appears. Select Settings. Select one of the relevant resolution and refresh frequencies.
We strongly recommend that you change the default credentials first time you access the SCOPIA XT Series remotely. Specific operational information on how to configure and manage your SCOPIA XT Series remotely is provided in relevant sections. Before you begin To configure the network, contact your network administrator. Procedure Step 1 Step 2 Access the SCOPIA XT Series web interface. In the Administrator Settings tab, select Utilities > Remote Access > Web.
Table 2-2 Configuring remote management on SCOPIA XT Series Field Name Description Web management Enables/disables Web access to SCOPIA XT Series. HTTPS Enables/disables https service; for example, the Secure Socket Layer (SSL) function. Enable all addresses If set to Yes, enables access to SCOPIA XT Series from any IP address in a network. If set to No, configure Address and SubNet mask of PC (or PCs) that should be enabled to remotely access SCOPIA XT Series.
Figure 2-3 Step 3 Step 4 Step 5 Logging into the SCOPIA XT Series web interface Enter the username and password. Select the web interface language from the Language list. Select Login. Pairing a XT Remote Control Unit with a XT Codec Unit Multiple XT Codec Units can be set up in the conference room and controlled with different XT Remote Control Units.
Figure 2-4 Step 3 Step 4 Step 5 Setting the XT Remote Control Unit Code Enter the code in the Remote control code field. Select Save. On the XT Remote Control Unit, press and simultaneously. The On/Off key on the XT Remote Control Unit turns red. Step 6 Using the keypad, type the number you just entered in the Remote control code field. Note You must always use two digits for a code. For example, to set the code to “1”, enter “01”.
How to Update the Software for SCOPIA XT Series This section describes how to upgrade the software running on the XT Codec Unit. Note Any software version, even if it is restricted by a license, can run in a temporary mode for practically 24 hours. After that period of time, you must enter a new license key or download the previous allowed version. The software version 3.0 does not need a license. Download a new software package from the RADVISION web or FTP site.
Before you begin During this procedure you need to enter the IP address and the subnet mask associated with this IP address. Make sure you have this information. Contact your network administrator for details if necessary. Procedure Step 1 Step 2 Access the SCOPIA XT Series web interface. In the Administrator Settings tab, select Utilities > Remote Access > Download. Figure 2-5 Step 3 Enabling remote access to the SCOPIA XT Series Set the fields as required.
Upgrading the Software Using a PC This section describes how to upgrade the software running on the XT Codec Unit from the SCOPIA XT Series web interface. Before you begin • If you upgrade to a major version, ensure you have a new license key. • Enable the remote upgrade as described in “Enabling Remote Upgrade for Your SCOPIA XT Series” on page 16. • Access the RADVISION site as explained in “How to Update the Software for SCOPIA XT Series” on page 16, or contact Customer Support.
Figure 2-7 Upgrading the firmware of the SCOPIA XT Series The software is downloaded to the XT Codec Unit. You can view the progress on the SCOPIA XT Series. Caution Step 6 After download begins do not shut down the XT Codec Unit until download is completed. At the end of the update, the XT Codec Unit reboots automatically. Wait for two minutes to ensure that the upgrade procedure is completed. The upgrade procedure may automatically continue after the reboot.
Figure 2-8 The USB ports on the rear panel of the SCOPIA XT Series The upgrade procedure begins automatically. Step 3 Follow the instructions displayed on the screen. The system restarts automatically after the upgrade procedure is completed. Step 4 Wait for two minutes to ensure that the upgrade procedure is completed. The upgrade procedure may automatically continue after the reboot. Note Do not turn off the SCOPIA XT Series before the upgrade procedure is completed.
Procedure Step 1 Step 2 Access the SCOPIA XT Series web interface. In the Administrator settings tab, select Utilities > Remote access > AT Commands. Figure 2-9 Step 3 Step 4 Configuring AT commands Set the fields as required. Field Name Description AT commands management Enables/disables AT command API for remote control. Enable all addresses If set to Yes, enables access to the XT Codec Unit from any IP address in a network. If set to No, configure Address and SubNet mask.
• Monitoring - SCOPIA iVIEW Management Suite can request identification and access capabilities from the endpoint. • Status traps - SCOPIA iVIEW Management Suite is able to detect if the terminal is turned on, and its call status. Before you begin Ensure you have the IP addresses and the subnet mask of the computers which you want to use for remote management of SCOPIA XT Series. Procedure Step 1 Step 2 Access the SCOPIA XT Series web interface.
Field Name Description SNMP management Enables/disables SNMP use. Administrator name Enter the name of the administrator in charge of managing the SCOPIA XT Series using SNMP. Location Enter the SCOPIA XT Series location. Community Enter the name of the SNMP community that will support the read and write operations of SNMP management. SCOPIA iVIEW Management Suite requires the name to communicate with the gateway in the SNMP Get/Set Community fields. “private” is the default community for Edit.
Figure 2-11 Step 3 Step 4 Enabling importing and exporting configuration files Set the fields as required. Field Name Description Enable import Enable/disable import of configuration files from iVIEW Management Suite. Enable export Enable/disable export of configuration files to iVIEW Management Suite. Select Save.
3 Troubleshooting This section covers troubleshooting problems that may occur when setting up and operating the SCOPIA XT Series. • Resolving Problems Connecting Calls .................................................... • Resolving Problems with Audio ........................................................... • Echo Cancelling on HDMI Monitors ........................................................ • Resolving Monitor Display Problems ......................................................
Solution Make sure the Do Not Disturb (DND) function is not enabled. DND is indicated by the in the top bar on the menu screens. Problem Solution Solution Cannot connect to a videoconference. Problem Solution Solution Check you dialed the correct conference number. Check you are registered to the correct gatekeeper or SIP Proxy. The other party in a call cannot see or hear me. Make sure your Microphone Pod is correctly connected to the system.
Resolving Problems with Audio Problem Solution Solution Solution I cannot hear audio after setting up the system. Make sure the monitor volume is not set to 0. Make sure the system volume is not set to 0 by activating on the XT Remote Control Unit. While the system is in a call, perform the audio tests to verify that the audio input and output are in order: 1. Access the SCOPIA XT Series web interface. 2. In the User Settings tab, select Diagnostics > Audio > Tests.
4. Select the Tx tone button to check the audio output. If the test is completed successfully, the Done message is displayed. Note If the tone is amplitude modulated, and the tone level is not constant but increases and decreases, the HDMI monitor is incompatible with the XT Codec Unit or not set properly. Echo Cancelling on HDMI Monitors An HDMI monitor might insert delay in the audio, causing an echo.
Step 6 If it is necessary to further fine tune audio delay, perform these steps: a. Navigate to User settings > Diagnostics > Audio > Tests page. b. Bring the Microphone Pod at about 1 m (3 feet) from the monitor. Keep silent. c. Navigate to the Audio delay detection button and press Yes. The monitor generates an evaluation noise and the Codec Unit estimates the audio delay introduced by the monitor. The display shows the audio delay in milliseconds.
2. In the Administrator settings tab, select Calls > Video Quality > General. Figure 3-5 Configuring the lip sync settings 3. Set the fields as described in Table 3-1 on page 30 Table 3-1 Configuring video quality settings Field Name Description Error resilience Set to Yes to minimize error in case of packet loss (for example, due to network congestion). Flow Control If set to Yes, a Flow Control (bandwidth reduction) request is sent to the remote terminal in case of packet loss.
Resolving Camera Issues Problem Solution Cannot see the camera’s output after setting up. Press sources. on the XT Remote Control Unit repeatedly to switch between the different video Solution Ensure the camera is correctly connected to the system. Problem Solution I can see the camera’s output, but I cannot move the camera. Solution Solution Press sources. on the XT Remote Control Unit repeatedly to switch between the different video Ensure the camera is correctly connected to the system.
Resolving IP Address Problems Problem Solution Cannot configure the IP address. If the icon for no network connection appears and the system displays 0.0.0.0 as its assigned IP address, the system is not connected to network. Make sure the GLAN cable is connected properly at both ends: to the network socket and to the GLAN1 port of the XT Codec Unit, as shown in Figure 3-7 on page 32. Figure 3-7 Note Solution GLAN1 port If the GLAN2 port is enabled and in use, check that it is properly connected.
Figure 3-8 Configuring IP address 3. Enter the IP address. 4. Select Next. 5. Select Done. Problem Solution The system does not make calls when IPv6 support is enabled. Perform this procedure: 1. Access the SCOPIA XT Series web interface. 2. In the Administrator settingstab, select Networks > Preferences > General. Figure 3-9 3. Set the Use IPv6 field to Yes. 4. Select Save. 5. Set the Use IPv6 field to No. RADVISION | Administrator Guide for SCOPIA XT4000 Series Version 3.
6. Select Save. Resolving Problems with PC Presentations Problem Solution I cannot send a presentation from my PC. Make sure the VGA/DVI cable is properly connected between the PC and the XT Codec Unit. Resolving XT Remote Control Unit Problems Problem Solution The XT Remote Control Unit does not function.
Retrieving Network Traffic Logs This procedure describes how to retrieve log files that provide information about network status. For more information about network traffic logs, see “How to Retrieve SCOPIA XT Series Logs” on page 34. Before you begin • Ensure you a computer you intend to use for retrieving logs is connected to the same network as the SCOPIA XT Series. • It is recommended that you should clean the old logs from the RAM.
• eth1—for GLAN2 • any—for both GLAN1 and GLAN2; in this case packets for both GLAN1 and GLAN2 are collected into the same log file. Step 6 Start retrieving the logs using this command: CAP-START Step 7 Step 8 Reproduce the problem you want to report to customer support.
Figure 3-10 Step 3 Step 4 Step 5 Retrieving memory dump logs Select Create new log file. Wait for the system to create the log package file and display the link for downloading this file. Select the link to download the log package file onto the computer. Reporting a Software Upgrade Failure Problem Solution The software upgrade from the USB drive fails. 1. 2. 3. 4. Remove the USB drive from the USB port of the SCOPIA XT Series Connect the USB drive to a computer. Locate the upgrade.log file.
Note If you need the system serial number, you can also look on the label at the back of the XT Codec Unit. Procedure Step 1 From the Main Menu, select Configure using the XT Remote Control Unit. Figure 3-11 Step 2 The Main Menu Select System Status. The system information is displayed.
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