Specifications

Troubleshooting the SCOPIA Elite MCU | 67
RADVISION | Administrator Guide for SCOPIA Elite 5100 Series MCU Version 7.7
Step 6 When the message “Press any key to start configuration” appears on the screen, press any key
within 10 seconds.
The network configuration Main menu appears:
Main menu
N: Configure network port values
P: Change the configuration software password
S: Configure network security mode
T: Configure TFTP servers list
A: Advanced configuration menu
Q: Quit
Caution If you do not press a key before the countdown ends, the device continues its initialization and you
will need to reboot the device to return to the network configuration Main menu.
Step 7 Enter P at the prompt to configure default network port values and press Enter.
Step 8 Enter the name that you want to use as the global user name at the Enter User name prompt and
press Enter.
Step 9 Enter Q to save your changes and allow the device to complete the boot process.
Resolving a Poor Video Quality Issue
Problem The quality of the video in a conference is poor.
Solution Perform the procedure described in this section.
During this procedure a ping test is used to monitor connection general performance, although
the ping test uses ICMP packets and not RTP packets used in video/audio protocols.
As part of this troubleshooting procedure, you check the general performance of the connection
between the MCU and the endpoint.
Procedure
Step 1 Connect a PC to the network segment to which the EP belongs.
Step 2 Open a command line window.
Step 3 Enter this command:
ping -1 1500 -t <remote IP address of the MCU>