Specifications

Troubleshooting the SCOPIA Elite MCU | 63
RADVISION | Administrator Guide for SCOPIA Elite 5100 Series MCU Version 7.7
Resolving Endpoint Disconnection Issues
Problem Endpoints unexpectedly drop out of the MCU conference.
Possible Causes The network connection is unreliable.
Solution Check network connection quality (round trip time should be less than 300 msec).
Resolving Unexpected Conference Termination
Problem A conference on the MCU unexpectedly terminates.
Possible Causes
• The MCU unexpectedly drops out of the ECS endpoints database.
• The Ad hoc conferences terminate when option at Configuration > Conferences is set to
Conference creator leaves and the conference creator has left the conference.
Solution If the MCU drops out of the ECS endpoints database, uncheck the Check that endpoint is online
every n seconds option in ECS > Settings > Advanced. Uncheck the Check that call is alive
every n seconds option in ECS > Settings > Calls. Uncheck the TTL option in ECS > Settings >
Advanced.
Solution If a conference is terminated when the conference creator has left the conference, perform this
procedure:
Procedure
Step 1 Access the MCU Administrator interface.
Step 2 Select the Configuration tab .
Step 3 Select the Conferences tab .
Step 4 In the Conference Control section, select More.
Additional conference control parameters are displayed.