Specifications

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Troubleshooting the SCOPIA Elite MCU | 59
RADVISION | Administrator Guide for SCOPIA Elite 5100 Series MCU Version 7.7
Troubleshooting the SCOPIA Elite MCU
These tips list useful hardware and software troubleshooting solutions. If the MCU still
malfunctions, call RADVISION support for help.
• Quick Troubleshooting Using the Front Panel LEDs of the SCOPIA Elite MCU ........ page 59
• Resolving MCU Failure to Register with the Gatekeeper ................................ page 60
• Resolving MCU Conference Initiation Failure.............................................. page 60
• Resolving Conference Access Failure ....................................................... page 62
• Resolving Quality Issues in Cascaded Conferences ....................................... page 62
• Resolving Endpoint Disconnection Issues................................................... page 63
• Resolving Unexpected Conference Termination .......................................... page 63
• Resolving Presentation Issues ................................................................ page 64
• Resolving Unexpected SIP Call Disconnection............................................. page 65
• Recovering the Password ..................................................................... page 66
• Resolving a Poor Video Quality Issue........................................................ page 67
• Resolving a Poor Audio Quality Issue........................................................ page 70
• Resolving a Video Display Issue .............................................................. page 71
Quick Troubleshooting Using the Front Panel LEDs of the SCOPIA Elite MCU
Problem The STATUS LED on the front panel of the SCOPIA Elite MCU lights red.
Solution The MCU contains an automatic reset mechanism to deal with most issues. Reset takes place
automatically after a short while. If the STATUS LED continues to light red, manually reset the
system by pressing the RESET button on the front panel.