User guide

Contents vii
About the IVR Operator 163
5 Troubleshooting the SCOPIA Gateway
Checking Your Gateway Environment 166
Checking Your LAN Environment 166
Checking Your ISDN Environment 167
Resolving IP-to-ISDN Call Failure 167
Resolving ISDN-to-IP Call Failure 169
Resolving Peer-to-Peer Call Failure 171
Resolving Intermittent Call Failure 172
Resolving IP Video Quality Issues 172
Resolving ISDN Video Quality Issues 173
Resolving Video Channel Issues 174
Resolving DTMF Issues 175
Resolving Caller ID Issues 176
6 Using the RADVISION Audio Message Utility for IVR
Messaging
Introduction 178
About Gateway Call Routing 178
Launching the RADVISION Audio Message Utility 179
Playing a Message 179
Gateway Messages 180
Recording a Message 182
Replacing a Message 183
Uploading a Message to a Device 184
Viewing Message Details 185
Exiting the Utility 185
About Express Setup 186
Using Express Setup 186