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176 SCOPIA 400/1000 Gateway User Guide
Resolving Caller ID Issues
RESOLVING
CALLER ID ISSUES
This section describes what to do if an incorrect caller ID is used in IP-to-ISDN
calls.
Possible Causes Verification Steps
The calling LAN endpoint is set in the ECS
to use a fixed Calling Party Number.
Delete the LAN endpoint line from the
ECS Endpoints table and let it register
again.
The ECS is set to use a fixed Calling Party
Number.
At ECS > Settings > Advanced uncheck
Use Fixed Calling Party Number.
If the problem is not resolved, contact
RADVISION Customer Support.
Provide the following information to
RADVISION Customer Support:
Gateway traces with level 6.
H.323 stack log.