User guide

Using the SCOPIA Gateway 163
About Dialing In to the IP Network via the Gateway
ABOUT THE IVR
O
PERATOR
You can define an IP network endpoint as an IVR operator and configure the
Gateway ports accordingly. See Configuring IVR Settings on page 92 for more
information.
Dialing Example 8: Direct dialing to an IP network endpoint (Gateway supports DID)
The number string 5645001 is a call from an ISDN network terminal to an IP
network endpoint. This number string consists of:
 5645001—The destination endpoint phone number.
The call is routed to the requested endpoint according to its registration identity
in the gatekeeper.
Dialing Example 9: Direct dialing to an IP network endpoint (Gateway supports TCS4
but not DID)
The number string 5645000^5776 is a call from an ISDN terminal to an IP
network endpoint. The dialing endpoint must also support TCS4. This number
string consists of:
 5645000—The Gateway phone number.
 ^—The TCS4 delimiter of the dialing endpoint (if required).
 5776—The extension number of the requested endpoint.
Note TCS4 only routes H.320 video calls.
A
BOUT DIALING THROUGH
THE IVR
When the Gateway does not support DID or TCS4, you can reach an endpoint
using the Interactive Voice Response (IVR) routing mechanism.
When IVR is enabled, you are answered by a recorded message prompting you
to enter the destination endpoint phone number followed by the pound (#) sign.
If you enter the number of an endpoint that is online and currently not busy, the
IVR connects the call to the requested endpoint.
Dialing Example 10: Dialing to an IP network endpoint through the IVR
The number string 5645000 <wait for the IVR to respond> 5561# is a call
through an IVR routing mechanism. This number string consists of:
 5645000—The Gateway phone number.
 5561—The number of the requested endpoint.
 #—This is required by the IVR for call completion.