User guide

'Troubleshooting' | 69
RADVISION | Administrator Guide for SCOPIA XT1000 Version 2.0
Using the Diagnostics Feature
See the SCOPIA XT1000 User Guide for detailed information.
FAQs
This section lists issues that might come up while using the SCOPIA XT1000.
12 Mbps License
I entered the 12Mbps license, but the system still works at a lower rate.
Enable the 12Mbps rate from the configuration page Settings > Administrator settings > Calls >
Preferences > General > Rate.
Take into account that the 12M Bandwidth enabled by the license is shared between all the
terminals participating to the conference, included the local one:
1. Point-to-Point Calls = 6M TX + 6M RX (6M each Peer) =12M Total Bandwidth
2. MultiPoint Calls = 12M Total Peers Bandwidth
Audio
I cannot hear audio after setting up the system:
• Make sure the monitor volume is not set to 0.
• Make sure the system volume is not set to 0 by activating on the Remote Control Unit.
• Select User settings > Diagnostics > Audio. Check whether Audio interfaces (Input and
Output) are properly working. You can also perform two tests: local tone generation and local
tone transmission to remote.
.
Calls
I cannot dial or connect a video call (SIP / H.323).
• Dialed the wrong number/address? Make sure you have the correct one.
• Recheck the Network Configuration, Network Preferences and H.323/SIP Proxy settings.
I cannot accept a video call (SIP / H.323).