Installation guide

26
Cassette Related Problems Troubleshooting
Symptom Possible Causes What To Do
Damage to outer
enclosure
• Rough handling by
technicians
• Patient contact during
x-ray exposure
• Retrain technicians
• Use a Cassette
Protector to protect the
cassette during the
exposure process.
• Return cassette to
Radlink for repair
Plate is not retained in
the outer enclosure when
cassette is out of the unit,
or the plate is not
extracted from or
returned to the cassette.
Problem is localized to
one cassette.
• Bent or damaged
Snap-Lock clip
• Contact Radlink
Customer Support for
repair information
Damage to phosphor
plate
• Damage to outer
enclosure (see above)
• Damaged during
cleaning procedure
• Retrain technicians
• Return cassette to
Radlink for repair
Image artifacts (spots
steaks, fingerprints etc.)
are observed in the
scanned images.
Artifacts are localized to
one cassette.
• Contaminated
phosphor plate
• Scratched phosphor
plate
• Clean phosphor plate
• Return cassette to
Radlink for repair
Plate is not extracted
from or returned to the
cassette. Problem is
observed with several
different cassettes.
• Possible problem with
CR Pro internal
components
• Contact Radlink
Customer Support for
repair information
Vertical bands of varying
density observed in the
scanned image. Problem
is observed with several
different cassettes.
• CR Pro is out of
calibration
• Contaminated scanner
optics
• Perform a calibration
procedure
• Contact Radlink
Customer Support for
repair information
“Crackling” sound emitted
from the upper portion of
the cassette when the
plate is returned to the
cassette.
• Noise is generated
when the edge of the
plate contacts a
retaining spring inside
of the cassette.
• The sound may be
heard when a new
cassette is first used.
The sound is not
indicative of a problem
with the cassette and
will diminish with use.