Installation guide

25
General Troubleshooting
Problem Action
No power to the CR Pro Ensure the monitor power is on. Check that the
Power Switch on the back of the CR Pro is “ON”
and unit is plugged into the surge protector or wall
receptacle. If problem persists contact your
authorized service provider.
Cassette Jam From the Acquisition Software Select “Manage”
“CR Setup” “Reset Plate”. If not resolved power off
the CR Pro and power back on. If problem
persists please contact your authorized service
provider.
“Cassette not Detected” Make certain that the cassette guides on the top
cover are firmly pressed against the cassette.
“Unable to unload Cassette” From the Acquisition Software Select “Manage”
“CR Setup” “Reset Plate”. Examine the cassette
clip on the bottom of the cassette. If loose or bent
contact your authorized your authorized service
provider.
Horizontal Lines Make certain that there are no overhead lights
above the CR Pro.
Artifacts on Images Confirm that artifacts are consistently appearing
with the same cassette. If so follow cassette
cleaning procedure in Chapter 5.
Grainy Images Has system been calibrated in the past 30 days?
If not please follow calibration instructions on
Chapter 2 Setup and Configuration.
Noise during scanning Contact your authorized service provider.
Note: For additional troubleshooting tips please refer to the CR Pro Software
Guide for Radiological Imaging or CR Pro Guide for Veterinary Imaging.