Specifications

EPC-21/22 Hardware Reference
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All non-warranty repairs are subject to service charges.
RadiSys has determined that pricing repairs based on time
and materials is more cost-effective for the customer
than a flat-rate repair charge. When product is
received, it will be analyzed and, if appropriate, a cost
estimate will be communicated to the customer for
authorization. After the customer authorizes the repair
and billing arrangements have been made, the product will
be repaired and returned to the customer.
A recertification service is provided for products either
in or out of warranty. This service will verify correct
operation of a product by inspection and testing of the
product with standard manufacturing tests. There is a
product-dependent charge for recertification.
There are only a few components that are generally
considered field-repairable, but, because RadiSys
understands that some customers want or need the option
of repairing their own equipment, all components are
available in a spares program. There is a minimum
billing charge associated with this program.
Arranging Service
To schedule service for a product, please call RadiSys
Technical Support directly at [phone]. Have the
product model and serial numbers available, along with a
description of the problem. A Technical Support
representative will issue a Returned Materials
Authorization (RMA) number, a code number by which we
track the product while it is being processed. Once you
have received the RMA number, follow the instructions of
the Technical Support representative and return the
product to us, freight prepaid, with the RMA number
clearly marked on the exterior of the package. If
possible re-use the original shipping containers and
packaging. In any case, be sure you follow good ESD-
control practices when handling the product, and ensure
that anti-static bags and packing materials with adequate
padding and shock-absorbing properties are used.