Specifications

EPC-21/22 Hardware Reference
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board is not monitored regularly, so if you need a fast response please use the
telephone or FAX numbers listed above.
The BBS operates at up to 14400 baud. Connect using standard settings of eight data
bits, no parity, and one stop bit (8, N, 1). The telephone number is [phone].
Repair Services
Factory Repair Service is provided for all RadiSys products. Standard service for all
RadiSys products covers factory repair with customers paying shipping to the factory
and RadiSys paying for return shipment. Overnight return shipment is available at
customer expense. Normal turn-around time for repair and re-certification is five
working days.
Quick Exchange services (immediate shipment of a loaner unit while the failed
product is being repaired) or other extra-cost services can be arranged, but need to be
negotiated in advance to allow RadiSys to pool the correct product configurations.
RadiSys does not maintain a general "loaner" pool: units are available only for
customers that have negotiated this service in advance.
RadiSys does not provide a fixed-price "swap-out" repair service, as customers have
indicated that issues of serial number tracking and version control make it more
convenient to receive their original products back after repair.
Warranty Repairs
Products under warranty (see warranty information in the
front of this manual) will have manufacturing defects
repaired at no charge. Products sent in for warranty
repair that have no faults will be subject to a
recertification charge. Extended Warranties are
available and can be purchased at a standard price for
any product still under warranty. RadiSys will gladly
quote prices for Extended Warranties on products whose
warranties have lapsed; contact the factory if this
applies.
Customer induced damage (resulting from misuse, abuse, or
exceeding the product specifications) is not covered by
the standard product warranty.