Specifications

Page 35
66
6. Support and Service
In North America
Technical Support
RadiSys maintains a technical support phone line at (503)
646-1800 that is staffed weekdays (except holidays)
between 8 AM and 5 PM Pacific time. If you have a
problem outside these hours, you can leave a message on
voice-mail using the same phone number. You can also
request help via electronic mail or by FAX addressed to
RadiSys Technical Support. The RadiSys FAX number is
[phone]. The RadiSys E-mail address on Internet
is [e-mail]. If you are sending
E-mail or a FAX, please include information on both the
hardware and software being used and a detailed
description of the problem, specifically how the problem
can be reproduced. We will respond by E-mail, phone or
FAX by the next business day.
Technical Support Services are designed for customers who
have purchased their products from RadiSys or a sales
representative. If your RadiSys product is part of a
piece of OEM equipment, or was integrated by someone
else as part of a system, support will be better provided
by the OEM or system vendor that did the integration and
understands the final product and environment.
Bulletin Board
RadiSys operates an electronic bulletin board (BBS) 24 hours per day to provide
access to the latest drivers, software updates and other information. The bulletin