Specifications

Support and Service
EPC-100 Hardware Reference
5-3
RadiSys provides a recertification service for products either in or out of warranty.
This service verifies correct operation of a product by inspecting and testing the
product using standard manufacturing tests. There is a product-dependent charge for
recertification.
Generally, very few components are field-repairable. However, since RadiSys
understands that some customers want or need the option of repairing their own
equipment, all components are available in a spares program. RadiSys charges a
minimum billing for this program.
Arranging Service
To schedule service for a product, please call the RadiSys RMA Dispatcher. The
telephone number appears on the cover of this manual. Have the product model and
serial numbers available, along with a description of the problem. The RMA
Dispatcher will issue a Returned Materials Authorization (RMA) number, a code
number by which RadiSys tracks the product while it is being processed. Once you
receive the RMA number, follow the instructions of the technical support
representative and return the product to RadiSys, freight prepaid. Mark the RMA
number clearly on the exterior of the package. If possible, re-use original shipping
containers and packaging. In any case, be sure you follow good ESD-control
practices when handling the product. Use anti-static bags and packing materials with
adequate padding and shock-absorbing properties.
Before you ship the product, include the following information: return address,
contact names and phone numbers in purchasing and engineering, and a description
of the problem. If available, include ancillary information related to the problem.
Ship the product, freight prepaid, to the RadiSys Product Service Center at the
address shown on the front cover of this manual.