Specifications

Support and Service
EPC-100 Hardware Reference
5-1
Chapter 5 -
Support and Service
In North America
Technical Support
RadiSys maintains a technical support phone that is staffed weekdays (except
holidays) between 8:00 AM and 5:00 PM Pacific time. If you require assistance
outside these hours, you can leave a message on voice-mail using the same phone
number. You can also request help via electronic mail or by FAX addressed to
RadiSys Technical Support Department. See the cover of this manual for the RadiSys
telephone and FAX numbers. The RadiSys e-mail address on the Internet is
[e-mail]. If you are sending e-mail or a FAX, please include
information on both the hardware and software being used and a detailed description
of the problem, specifically how the problem can be reproduced. We will respond by
e-mail, phone or FAX by the next business day.
Technical support services are designed for customers who have purchased their
products from RadiSys or an authorized sales representative. If your RadiSys product
is part of a piece of OEM equipment, or was integrated by someone else as part of a
system, support will be better provided by the OEM or system vendor that did the
integration and understands the final product and environment.
World Wide Web
RadiSys maintains an active site on the World Wide Web. The home-page URL is
http://www.radisys.com. The site contains current information about the company
and locations of sales offices, new and existing products, contacts for sales, service,
and technical support information. You can also send e-mail to RadiSys using the
web site. Requests for sales, service, and technical support information receive
prompt response.