Specifications

Support and Service
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by inspecting and testing the product using standard manufacturing
tests. There is a product-dependent charge for recertification.
Generally, very few components are field-repairable. However,
since RadiSys understands that some customers want or need the
option of repairing their own equipment, all components are
available in a spares program. RadiSys charges a minimum billing
for this program.
Arranging Service
To schedule service for a product, please call the RadiSys Technical
Support Department. The telephone number appears on the cover of
this manual. Have the product model and serial numbers available,
along with a description of the problem. A technical support
representative will issue a Returned Materials Authorization (RMA)
number, a code number by which RadiSys tracks the product while
it is being processed. Once you receive the RMA number, follow
the instructions of the technical support representative and return
the product to RadiSys, freight prepaid. Mark the RMA number
clearly on the exterior of the package. If possible, re-use original
shipping containers and packaging. In any case, be sure you follow
good ESD-control practices when handling the product. Use anti-
static bags and packing materials with adequate padding and shock-
absorbing properties.
Before you ship the product, include the following information:
return address, contact names and phone numbers in purchasing and
engineering, and a description of the problem. If available, include
ancillary information related to the problem.
Ship the product, freight prepaid, to the RadiSys Product Service
Center at the address shown on the front cover of this manual.