Specifications

Support and Service
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available at customer expense. Normal turn-around time for repair
and re-certification is five working days.
Quick Exchange services (immediate shipment of a loaner unit
while the failed product is being repaired) are available. Negotiate
these or other extra-cost services in advance to allow RadiSys to
pool the correct product configurations. RadiSys does not maintain
a general "loaner" pool: units are available only for customers who
have negotiated this service in advance.
RadiSys does not provide a fixed-price "swap-out" repair service.
Many customers indicate that issues of serial number tracking and
version control make it more convenient to receive their original
products back after repair.
Warranty Repairs
RadiSys will repair at no charge products having manufacturing
defects during the warranty period. See the warranty information at
the front of this manual. Products without fault sent in for warranty
repair will be subject to a recertification charge. Extended
warranties are available at a standard price for any product still
under original warranty. RadiSys will gladly quote prices for
extended warranties on products with lapsed original warranties;
contact the factory if this applies.
Customer induced damage (resulting from misuse, abuse, or
exceeding the product specifications) is not covered by warranty.
Non-Warranty Services
There are several classes of non-warranty service. These include
repair of customer induced problems, repairs of failures for
products outside the warranty period, recertification (functional
testing) of a product either in or out of warranty, and procurement
of spare parts.
All non-warranty repairs are subject to service charges. RadiSys has
determined that pricing repairs based on time and materials is more
cost-effective for the customer than a flat-rate repair charge.
RadiSys analyzes the product after it is received. When instructed to
do so, RadiSys informs the customer of repair costs for
authorization. After the customer authorizes repairs and makes
billing arrangements, RadiSys repairs the product and returns it to
the customer.
RadiSys provides a recertification service for products either in or
out of warranty. This service verifies correct operation of a product