Specifications

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Support and Service
In North America
Technical Support
RadiSys maintains a technical support phone that is staffed
weekdays (except holidays) between 8:00 AM and 5:00 PM Pacific
time. If you require assistance outside these hours, you can leave a
message on voice-mail using the same phone number. You can also
request help via electronic mail or by FAX addressed to RadiSys
Technical Support Department. See the cover of this manual for the
RadiSys telephone and FAX numbers. The RadiSys e-mail address
on the internet is [e-mail]. If you are sending e-mail
or a FAX, please include information on both the hardware and
software being used and a detailed description of the problem,
specifically how the problem can be reproduced. We will respond
by e-mail, phone or FAX by the next business day.
Technical support services are designed for customers who have
purchased their products from RadiSys or an authorized sales
representative. If your RadiSys product is part of a piece of OEM
equipment, or was integrated by someone else as part of a system,
support will be better provided by the OEM or system vendor that
did the integration and understands the final product and
environment.
World Wide Web
RadiSys maintains an active site on the world wide web. The home-
page URL is http://www.radisys.com. The site contains current
information about the company and locations of sales offices, new
and existing products, contacts for sales, service, and technical
support information. You can also send e-mail to RadiSys using the
web site. Requests for sales, service, and technical support
information receive prompt response.
Repair Services
RadiSys provides Factory Repair Service for the entire RadiSys
product line. Standard service for all RadiSys products covers
factory repair with customers paying shipping to the factory and
RadiSys paying for return shipment. Overnight return shipment is