Specifications

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9. Troubleshooting & Error

Messages

Troubleshooting

This section deals with problems that you may encounter that do not provide an error

message. If an error message is displayed, see the next section of this chapter,

Common Error Messages. Always attempt to solve the problem yourself. If you are

unable to solve the problem, call RadiSys Technical Support. Make sure you have

detailed system configuration available before starting your phone call.

Symptoms Possible cause(s) Solution

System appears to boot

(evidenced by RUN LED

being on, floppy and hard

disk being accessed) but

provides no video.

Video adapter not fully

seated in subplane.

Monitor or cable problem.

Video adapter failure.

Subplane failure.

EPC-5A cannot talk to

EXM expansion interface.

Remove the video adapter. If the

subplane is secured to the VMEbus

backplane by retaining screws,

check for over tightening of the

screws. Reinsert the video adapter

and verify seating into the subplane.

Verify that the cable pins are not

bent and the cable is fully seated in

the video adapter. Try the monitor

on another system to verify that the

monitor is good.

Call RadiSys Technical Support.