Specifications

EPC-2 HARDWARE REFERENCE
8. Support and Service
If you have questions or problems, call 800-950-0044 between the hours of 8 AM and
5 PM Pacific time. Technical support is provided for users who purchased their system
from RadiSys or a RadiSys sales representative; if you purchased your system
elsewhere, you should contact that party for support.
Repair
Repair service under the standard warranty is provided to the original purchaser. Prod-
ucts returned for warranty repair that are found to be fully functional will be subject to
a recertification fee. Typical turnaround time for repair and recertification is five
working days (exclusive of shipping time).
Out-of-warranty service is subject to a service charge. After the damaged product is
analyzed, the customer will be given a cost estimate and asked for authorization to pro-
ceed. All repairs are warranted for 90 days.
Shipping
Products requiring service may be returned to RadiSys, shipping prepaid, after issuance
of a return materials authorization (RMA). Return authorization may be obtained by
calling customer service (800-950-0044) with the product model, serial number, and
problem description. Proper packaging, preferably the original shipping containers,
should be used. Be sure to use anti-static and padded packaging, and to include a
written description of the problem. The customer assumes all liability for loss or
damage in transit in both directions. Unless otherwise agreed in advance, products will
be returned to the customer with shipping and any repair charges due on delivery.
Ship the product needing service, freight prepaid, to:
Product Service Center
RadiSys Corporation
15025 S.W. Koll Parkway
Beaverton, OR 97006 USA
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