Specifications

F
Troubleshooting
71
RSYS_E_SML_INFO_GET_FAILED
Decimalcode: 201326612
Hexadecimalcode: 0xC000014
Description: TheSMLfailedtoretrieveinformationfromthesoftwareentityorthe
bundle.
Actiontotake: ThisindicatesalossofcommunicationbetweentheFRUandtheShelf
ManagerovertheBaseinterface.Thiscanalsomeanthattheassociated
softwarecomponentonthemoduleisnotresponding.
Rebootthemoduleandtrytheupgradeagain.Iftheproblempersists,
contactRadisysSupport.
RSYS_E_SML_UPGRADE_VERIFICATION_FAILED
Decimalcode: 201326613
Hexadecimalcode: 0xC000015
Description: Theverificationfailedforthenewlyinstalledsoftwareentityorbundle.
Actiontotake: Thenewlyinstalledimagedidnotmatchthesourceimage.
1. Collect thereportfileandlookforthefailedFRUinthereport.The
failedFRUwillhaveitsoverall“status”settoFAILED.
2. Examinethe“log”messagesforthesoftwarecomponentsand
determinewhichoneshavetheirupgradestatussettoFAILED.The
messagestypicallyprovidesomeexplanationonwhytheupgrade
failed.
3. Sendthereportfile(thedefaultnameis“report.yml”)
toRadisys
Supportalongwiththelogfiles“rsys_swm.log”and
“updateLog_<HrMinSec‐Month‐Day‐Year>.log.”SeeAppendixG,
LogFileInformation,onpage 75fordetails.