Specifications

F
Appendix
67
Troubleshooting
Ifanupdatefails,firstchecktomakesurethespecifiedURIandallcommandlinearguments
arecorrect.Forotherfailures,retrytheupdateatleastoncemorebeforecontactingRadisys
Support.
WARNING!Donotresettheboarduntiltheupdatefailurehasbeencorrected.
SML error descriptions
Thersys_swmutilitydisplaysinformationabouterrorsitcandirectlydetect,suchas
specifyingincorrectparametersforrsys_swm,connectionissueswiththeupdateserver,and
configurationfileerrors.Theupgradecampaignprocessdoesnotlaunchwhenthesetypeof
issuesoccur.
TheSMLreportsanyerrorsthatmayoccurduringtheupgradeprocess.Thissectiondescribes
thepossibleerrorsfortheSMLandwhatactions youcantaketoresolvethem.Eacherror
displaysadecimalcode,whichidentifiestheerrortype.Thecodesareincludedintheerror
descriptionsthatfollow.
Note:Someofthetroubleshootingproceduresdiscussusinghpiapp,whichisthesampleHPI
applicationdistributedwiththeHPIClientLibrary(li bhcl)package.Thisapplicationshouldnot
beusedindeployedsystems.
RSYS_E_SML_SESSION_OPEN_ERROR
Decimalcode: 12582914
Hexadecimalcode: 0xC00002
Description: TheHPIsessioncouldnotopen.
Actionstotake: •VerifytheShelfManager'sIPaddressiscorrectlyspecified.
•VerifytheShelfManagerisaccessiblefromtheupdatehos tviathe
specifiedIPaddress.
•VerifyanHPIsessioncanbeopenedusinghpiapp,whichisthe
sampleHPIapplicationdistributedwiththeHPIClientLibrary
(libhcl)package.
Thesyntaxformattousewiththehpiappis:
hpiapp‐h<ipaddr>
EnterthespecifiedShelfManager’sIPaddressfor<ipaddr>
parameter.
TheHPIsessionwillsuccessfullyopeniftheShelfManageris
accessiblefromtheupdatehostviathespecifiedIPaddress.