Specifications

6
Chapter
98
Troubleshooting
Thischapterprovidesdetailedinformationonthefollowingissues:
•AvailablediagnostictoolsforFRUandShelfManagerproblems.
• Generaltroubleshootingproceduresthatapplytoalarms,systemevents,andsensorand
temperaturevalues.
•IPMIandIPMBtopicsandtroubleshootingprocedures.
•IssuesrelatedtoFRUorshelfoperation,suchasrespondingtotemperatureandother
sensoralarmsordealingwithlossofcommunicationwithaFRU.
•IssuesrelatedtotheShelfManageritselfanditsoperation.
•IssuesrelatedtoshelfFRUinformation,includinghowtoidentifyshelfFRUinformation
problemsandhowtosaveandrestoreshelfFRUinformationusingthefrurwcommand.
Important:ManyoftheexamplesinthischaptershowthecommandsyntaxfortheRadisy s
CLI.Fordetailsonsyntaxandoptions,seetheCLIReference.
Diagnostic tools
TodiagnosebothFRUandShelfManagerproblems:
•Usetheplatform‐managementCLI,whichisintendedforusebyfieldpersonnelwith
limitedknowledgeofIPMIandATCA.
•UseIPMIdiagnostictools.Fordetails,seeIPMIandIPMBtroubleshootingtopicson
page 104.
•UsetheshmgrdiagLinuxutilitytogetthestatusoftheShelfManagerandtheShelf
ManagermoduleandtogatherfilesthatcanbesenttoRadisyswhencontactingTechnical
Support.Fordetails,seeUsingtheShelfManagerdiagnosticsutility.
Note:ThisutilityissupportedontheATCA‐6002shelfwhentheShelfManagerisrunning
inenhancedmode;however,theutilitydoesnotlookforredundancyanddoesnotcheck
forLANsynchronizationinterfacestatus.
•UsethesampleHPIapplication,hpiapp.Thisapplicationpresentsthestatusoftheshelf
andFRUsfromanHPIperspective.Thesampleapplicationisintendedfordevelopers
familiarwiththeHPIspecification.
•Usethird‐
partyHPItools,suchasOpenHPI.