Specifications
6
Troubleshooting
127
(continued from previous page)
If the modules are still in debug mode, use these steps:
• From each Shelf Manager module, verify that the shelf FRU device is accessible using this Linux
command:
rsys‐ipmitool‐t<IPMB>fruprint1
<SCM_IP>
is the module IP address (which is usually 127.0.0.1), and <IPMB> is the IPMB
address of the proxy FRU (see IPMB addresses of slots and FRUs on page 134).
If an error occurs, the shelf FRU device may need replacement. Contact Radisys Technical
Support. If the device can be contacted and information is shown, go to the next step.
• Delete the copy of shelf FRU information (/var/lib/shmgr/ShelfFruCopy.bin) from each Shelf Manager
module to prevent conflicts with the information in the shelf FRU device.
• Remove and re-insert the proxy FRUs and SCMs again.
• Reboot the shelf twice. If the problem persists, contact Radisys Technical Support.
• If only the standby SCM is in debug mode, communication between the SCMs over the backplane LAN
synchronization interface (eth1) may be down. Avoid rebooting the active SCM when it is working normally
and the standby SCM is in debug mode. Try as many of these steps as necessary:
• Verify that the update channel E-Key is enabled by checking the E-Keying Link State sensor. Use the
platform-management CLI from the active SCM, and view the sensor on the active SCM. If disabled,
remove and re-insert the standby SCM and ensure that it is seated properly.
• Verify that the eth1 interface is enabled on both SCMs using this Linux command:
ifconfigeth1
Verify that the interface is up and a valid IP address (usually 10.0.1.<logical_slot>) is assigned.
• If necessary, enable eth1 on both SCMs by entering:
• ifup eth1
• Remove and re-insert the standby SCM and ensure that it is seated properly. Call Radisys Technical
Support if the condition persists.
• For other reasons the SCM could be in debug mode, see the Software Guide. Call Radisys Technical
Support if the condition persists.
Table 15. Symptom/response for Shelf Manager problems (continued)
Symptom Response