Specifications

6
Troubleshooting
122
Make sure the Shelf Manager software is running
MakesuretheShelfManagersoftwareisrunning.TheActiveLEDoftheSCM(oroneSCMofa
redundantpair)shouldbeamberandtheOOS(OutofService)LEDshouldbeoff.Fora
modulerunningtheShelfManagerinanACTA‐6002shelf,thePWRLEDshouldbegreen.In
thisshelf,theOOSLEDisnotupdatedbytheShelfManager.
Additionally,theLinuxcommandshmgrstatusshouldshowastatusof“started. ”Theshmgr
role
commandshouldshow“active”or“standby .”
•Ifthestatusis“stopped,”ensurethattheSCMisinoneofthetwohubslots.Thehubslots
are7and8intheATCA‐6000andATCA‐6014shelves,1and2intheATCA‐6006shelf,and
8and9intheATCA‐6016shelf.
•FortheATCA‐6002shelf,ifthestatusis“stopped,”ensurethatthemodulerunningthe
ShelfManagerisinnodeslot1.
•Ifthestatusis“stopped,”shelfmanagementfunctionalitymayhavebeendisabled
intentionallytoletitoperateinanon‐Radisysshelf.Ifitwasdisabledintentionally,seethe
SwitchandControlModuleInstallationGuideforinstructionsonre‐enablingit.Ifitwas
notintentionallydisabled,usetheLinuxcommandshmgrstarttostartit.
•Iftheroleis“unknown,”ShelfManagercommunicationwiththelocalIPMCisnot
working.
a. RestarttheShelfManagerandchecktheroleoftheShelfManagermodulewiththe
shmgrrolecommandagain.
b. ReboottheShelfManagermoduleandchecktheroleagain.
WhentheshelfhasredundantSCMs,alsomakesuretheShelfManagerisrunningonthe
otherSCM.
Check for IPMI serial device errors
CheckforIPMIserialdevicedrivererrorsasfollows:
1. FromtheSCM’sLinuxprompt,issuethecommand:
cat/proc/driver/ipmi
2. Verifythatthe“Rx”errorcountersattheendofthelistareeitherzeroorarenot
incrementingatregularintervals.Steadilyincreasingerrorcountsheremayindicatea
hardwaredefect.