Service manual

v6200
plus
Series Service Manual
Customer Support
Calling
Technical
Support
Step Action
1
Have the RadiSys product model and serial number available.
2
•
In the Continental USA, Monday — Friday, 7:00 a.m. — 6:00 p.m., Central Time, dial
1-800-438-4769 in the USA. Outside the USA, dial 713-541-8200 (add long distance/
international access codes).
•
In Europe, Monday — Friday, 8:30 a.m. — 5:00 p.m., dial [phone].
Returning
Products for
Service
Step Action
1
Have the RadiSys product model and serial number available.
2
•
In the Continental USA, Monday — Friday, 7:00 a.m. — 6:00 p.m., Central Time, dial
1-800-438-4769 in the USA. Outside the USA, dial 713-541-8200 (add long distance/
international access codes).
•
In Europe, Monday — Friday, 8:30 a.m. — 5:00 p.m., dial [phone].
3
When you are assigned a Returned Goods Authorization (RGA) number from a
Technical Support Representative, place it, along with the product serial number, on the
packaging materials and correspondence. The factory will be unable to accept delivery
without these numbers.
Note:
The factory does not accept RGA's sent freight collect.
Accessing
the Website
http://www.radisys.com
Upon receiving your equipment, inspect the packaging, shipping materials, and contents.
If damaged, return the equipment to RadiSys in the original packaging and shipping materials.
If you are satisfied with your equipment, retain the packaging and shipping materials in case of
future need.