User's Manual

Introduction S-Series OmniCell@Home Picocell GSM Implementation Guide 998-1027-01 Rev X2
Warning!
To ensure FCC compliance of this equipment, it is the user’s responsibility to
obtain and use only shielded and grounded interface cables.
Warning!
Customer-premise equipment (CPE) emits RF. Protection stipulations were
required as a condition of qualification for the CE mark. It is the responsibility of
the supplier to the end user to provide information necessary for installation and
operation of CPE in accordance with the European R&TTE Directive (99/05/EC)
with regard to safety. The following statement (or expression to its effect) must
accompany CPE delivered to the end user:
This equipment emits radio-frequency (RF) energy. For compliance with
European directives regarding RF exposure, the manufacturer has determined
that to prevent sustained RF exposure, the equipment must be installed such that
persons maintain at least twenty (20) cm clearance.
1.3.4 Recommendations
• Do not work alone if potentially hazardous conditions exist.
• Never assume that power is disconnected from a circuit. Always check.
• Look carefully for possible hazards in the work area, such as moist floors,
ungrounded extension cables, frayed power cords and missing safety grounds.
1.4 Repair and Technical Support
RadioFrame Networks provides technical support services to the supplier of the S-Series
system and its components, which is Nokia Siemens Networks (NSN).
The NSN Helpdesk service, sometimes referred to as End-to-End Customer Care (ECC),
is operational Monday-Friday, 0900 to 1700 hrs GMT.
The service is for reporting of faults that are of a non-urgent nature, i.e., non-service-
affecting, limited impact, etc.
Faults can be logged via telephone, e-mail and Nokia Online Services (NOLS).
1.4.1 Technical Support
The following methods can be used to submit a request into the NOLS support pipeline:
• Internet
www.online.nsn.com
• Telephone
0800 421321, option 1
• E-mail
[e-mail]
Please have the following information available when submitting a case into the support
pipe:
• Company
•
Severity
• Affected Network Element
•
Detailed Description
• Request Type (SW/HW etc.)
•
Contact Person/details
• SW Release/CD Level
•
Customer reference ID
8 CONFIDENTIAL AND PROPRIETARY RadioFrame Networks, Inc.