User's Manual

MC-Series Outdoor Pole Mount Users Guide
998-5005-01 Rev X1
MC-Series ©2007 RadioFrame Networks, Inc. H-1
CONFIDENTIAL AND PROPRIETARY
Appendix H Repair and Technical Support
H.1 RadioFrame Networks Support
RadioFrame Networks provides technical support services to IIOF for the
installation, operation and maintenance of RadioFrame Networks equipment. For
iSCIII or T1 related questions follow normal troubleshooting procedures.
Before calling...
Have the following information available prior to contacting RadioFrame Networks
Technical Assistance Center (TAC) to minimize downtime:
1. Location of the MC-Series OPM System
2. MC-Series OPM System software version
3. Symptoms of the problem
4. If an alarm was generated, the alarm information from the Alarm Log in
System Manager
5. Date the problem was first noticed
6. If the problem can be reproduced
7. What causes the problem to occur
8. Any unusual circumstances contributing to the problem (i.e., loss of power)
H.1.1 Technical Support
For support of RadioFrame Networks equipment, contact the RadioFrame
Networks Technical Assistance Center (TAC) at:
(US) 1-800-328-0847
[e-mail]