User's Manual

GSM/802.11b RadioFrame System Method of Procedure
Introduction
RadioFrame Networks, Inc.
3
1.2 Repair and Technical Support
RadioFrame Networks provides technical support services to its customers for the
installation and maintenance of RadioFrame Networks equipment.
1.2.1 Before calling...
To minimize downtime, have the following information available prior to contacting the
RadioFrame Networks Technical Assistance Center (TAC):
• Location of the RadioFrame System
• Date the RadioFrame System was put into service
• System Manager software version
• Symptoms of the problem
• If an alarm was generated, the alarm information including the information from the
Alarm Data and DebugFlag fields on the Alarms page in System Manager
• Date the problem was first noticed
• If the problem can be reproduced
• What causes the problem to occur
• Any unusual circumstances contributing to the problem (i.e., dropped calls)
1.2.2 Technical Assistance Center
For support of RadioFrame Networks equipment, contact the RadioFrame Networks
Technical Assistance Center at:
(US) [phone]
1.2.3 Repair Procedure
RadioFrame Networks boards are not field repairable. Do not attempt to repair RFN
boards in the field. If RFN equipment should require service or repair, note the following
information, then contact the RFN Technical Assistance Center at [phone]:
NOTE: Always use a static grounding wrist strap before handling any board or
RadioBlade.
• Include the warranty and serial numbers of the affected equipment.
• Give a clear return address, including:
- contact person,
- phone number
- alternate contact person and phone number (if possible)
• Securely package the board in the original shipping carton, if available. Otherwise,
package in a static protection bag in a well padded carton.