User's Manual

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Troubleshooting
The Receiver Collar is not beeping
when setting up the Boundary Zone.
The beep may be diffi cult to hear in a noisy environment. •
Use Test Light as explained in the “Test Light Instructions” section, •
and use it to determine the location of Boundary Zone.
Check that the Transmitter is set up according to directions and •
install a new battery within 5 feet of the Transmitter.
Re-Synchronize the System. (Step 4 page 8)•
The Receiver Collar is not beeping or
administering a Static Correction.
Check that the Transmitter is plugged into a working 120-volt •
outlet, turned on, the Power Light is on, and the Transmitter
controls are set at your desired settings.
Check Receiver battery to make sure it is installed properly. •
When replacing the battery, do so within 5 feet of the Transmitter.•
Re-Synchronize the System. (Step 4 page 8)•
The Receiver Collar is beeping
everywhere.
Check that the Transmitter is plugged into a working standard 120-•
volt outlet, turned on, the Power Light is on, and the Transmitter
controls are set at your desired settings.
Bring Receiver Collar within 5 feet of the Transmitter to reset.•
Re-Synchronize the System. (Step 4 page 8)•
The Receiver Collar is beeping
inside the house.
It is recommended to remove the Receiver Collar from your pet •
when indoors to avoid activation of the Receiver Collar.
Make sure the Transmitter is on and set up according to the directions. •
Ensure the entire house is within the Pet Area. The Transmitter may •
need to be moved to adjust the Pet Area to include the entire house.
If relocating the Transmitter, remove the Receiver Collar from your •
pet before turning the Transmitter off.
My pet is receiving a Static
Correction in his metal crate.
The Receiver Collar activates when it loses the Transmitter signal. •
The metal crate may block the Transmitter signal which causes the
Receiver Collar to activate.
Remove the Receiver Collar from your pet when placing him in his •
metal crate.
The Boundary Zone seems to
fl uctuate.
This is normal for the electro magnetic fi eld of the Wireless System. •
The fi eld may be affected by surrounding “electronic noise,” which
can cause it to fl uctuate up to 5%.
Where the Receiver Collar activates is infl uenced by the speed and •
orientation of the Receiver Collar as your pet enters the Boundary Zone.
The Receiver Collar activates in the
middle of the yard.
The Receiver Collar activates when it loses the Transmitter signal. •
This sometimes occurs if a large metal object is between the Receiver
Collar and Transmitter, if the orientation of the Receiver Collar
changes near the Boundary Zone, or if the surrounding “electronic
noise” interferes with the signal. If this continues to occur, consider
relocating the Transmitter and resetting the Pet Area.
Re-Synchronize the System. (Step 4 page 8)•
The Receiver Collar is beeping but
my pet is not responding to the
Static Correction.
Make sure the Static Correction Level is set at 2 or above. •
Test the Receiver Collar with the Test Light.•
If the Test Light fl ashes, check the fi t of the Receiver Collar.•
Trim your pet’s fur where the Contact Points touch the neck and/•
or purchase long Contact Points by contacting the Customer Care
Center at 1-800-732-2677.
Increase the Static Correction Level. •
Repeat training steps to reinforce training. •