Installation manual

IVX 128 Function 7: Reports
J
.1
Function 7: Reports
SMDR port
(Called “Port 1” in the system display.)
No programming is necessary. Connect a PC, call accounting system or serial printer to the SMDR
serial port of the system. Call records are output in real time. The default output from the serial port
is: 8 data bits, 1 stop bit, and no parity, 38,400 (38.4K) baud.
Note:
Only the baud rate can be adjusted; see Function 18 (page D.5).
The IVX SMDR output format, identical to the standard Panasonic
®
DBS
®
format, is as shown below:
The columns are:
•
Call type
— Outbound (“O”), inbound (“I”) or transferred (“T”)
•
Date
•
Start time
•
Duration
•
Extension number
•
Digits dialed
(right-justified)/
Caller ID
(left-justified)
•
Line number
Reporting conventions and rules
• Inbound and outbound call records are generated only for calls between a station and a CO line.
The duration of each call record represents the period of time that that station controlled its por-
tion of a call. A record is generated each time a station: disconnects, places a call
on park, or transfers a call. A single CO call could be included in multiple records if it is trans-
ferred from station to station.
• The period that calls have been placed on hold, or during a supervised transfer that was ulti-
mately not transferred are included in the station's record.
• The period that calls are on park, in the auto attendant, leaving/retrieving voicemail, or in an
ACD queue are not included in call records.
• A new record begins when a station answers a call or a park recall.
• Records will be generated independently for all stations in a conference; if more than one CO line
is involved, calls records will be associated with only the last line disconnected.
• Outbound calls begin a call record 10 seconds after the call has cleared IVX toll restriction.
Note:
It is the the call accounting system’s responsibility to filter out very short, potentially non-
completed calls by using the call accounting system's “grace period” feature.
• An engineering function can adjust the start-call-record parameter from 0 (immediate) to 100
seconds. Default = 10 sec.