Installation manual

IVX 128 Function 6: Recording
I.3
Function 63: Message-on-hold (MOH) programming
MOH can be:
• A live feed from an external music source connected to the MOH connector located on the side
of the cabinet.
• One of three default, generic MOHs pre-recorded by the factory.
• One of up to five custom MOHs loaded into the system by using a cassette recorder connected to
the MOH connector.
Note:
If ACD is used, we recommend that you use Prompt 590, Prompt 591 or a custom prompt
without periodic “voice-overs,” since the ACD Hold Prompt
also
will be played while a caller
is on hold.
Function 631: MOH source
This selects the source that will be played to callers on hold.
Code Source
590
Live external source*
591
Pre-recorded music
592
Pre-recorded with
“please continue to hold”
593
Pre-recorded with
“dial 0 or extension from hold”
594–598
Customer-recorded message on hold
* Dialing off-hold doesn’t work.
Default:
592 (generic message-on-hold).
Function 632: MOH recording
1.
Connect the message/music source to the MOH port on the side of the cabinet.
Note:
The connector is monophonic-only — if you use a stereo source, you must
either set it to output mono, if possible,
or
use a stereo-to-mono conversion
cable (or adapter).
2.
Enter the prompt number to be recorded.
3.
Press
1
to begin recording. To aid you in queuing, the source will be played through the
phone’s speaker.
Note:
The recorded material should not have a “beginning” or “end” — so that playback can
loop continuously.
4.
Press
1
when finished. The recording will play back so you can review it.
5.
Press
#
to accept the recording.