Installation manual

Function 4: Auto attendant programming IVX 128
G.2
•
GoTo: Outdial
— The GoTo branch can be used in conjunction with Centrex lines to transfer to an
off-premises location. It can be programmed to include, in its “dial string,” pauses, flash hooks,
etc. Insert these special codes by using a
scroll (
▼
or
▲
)
key to select the appropriate code.
(Since you press the
#
key to confirm, you must use this special code technique to actually pro-
gram a # DTMF tone, if required.) The codes are:
Code Produces
# #
DTMF tone
* * DTMF tone
F
Flash hook
P
Two-second delay
E
The most recently attempted extension number
IVX 128 will dial the string as programmed, then release the call to Centrex to complete
the connection.
Example:
To create an outdial string that...
• Sends a flash hook
• Dials
9
• Dials
555-555-5644
(a local 10-digit call, in this example)
• Goes on-hook
... enter
F # 9 5 5 5 9 9 9 5 6 4 4 # #
Directory branch
A
directory branch
allows the caller to be connected to an employee by selecting his or her name
from a list played. Two types of directories are available:
•
All-names
— The caller selects the person he wishes to reach from the playback of all recorded
names (use this if there are any about 10 or fewer names in the directory).
•
By-alpha
• IVX 128 prompts the caller to enter the first letter of the individual's first or last name.
• IVX 128 then plays the matched names to the caller
in the order recorded.
• A second prompt then instructs the caller to press
#
when he/she hears the name of
the individual.
Note:
The actual recording of the names and alpha “key” entry (if the directory type is by-alpha)
will come later in Function 62 (see page I.2).
The directory branch(es) will not be enabled
until at least one name has been recorded.
To re-record the directory prompt, “Enter the first
letter of the person’s first name that you wish to reach,” you must enter Function 61 and
then record the prompt for the ID number of the directory branch.