Installation manual

IVX 128 Function 4: Auto attendant programming
G.1
Function 4: Auto attendant programming
You can program the auto attendant, in line programming (Function 2; see page E.1), to answer
calls immediately, on a delayed-answer basis or not at all (
i.e.,
for live answer at all times). If re-
quired, you also can program different main greetings and routing schemes for different
combinations of lines. Day/night mode will change the main greeting announcement and affect
rerouting of calls during call processing.
Function 41: Auto attendant branch programming
The IVX 128 auto attendant follows a
branch concept
: the caller is routed through a series of
branches, ultimately to the extension he wishes to reach. The caller moves from branch to branch
by selecting a number or name presented in a branch prompt.
There are three types of branches —
menu, GoTo
and
directory.
Use them to create virtually limitless
routing possibilities.
Menu branch
A
menu branch
includes a prompt that instructs the caller to make a selection from the choices
presented such as
“For sales press 1, for service press 2, or for admin press 3.”
Whenever you cre-
ate a menu branch, you must also create a corresponding number of sub-branches to match the
number of choices given the caller in the prompt.
When a caller makes a single-digit selection in the menu branch, he/she will then advance to one
of its sub-branches — which could be another menu branch (if there are more choices to make), or
a GoTo branch (routes the caller to a destination; see below) or Directory Branch (for choosing from
a list of names; see page G.2).
Note:
If a caller makes no selection during the prompt in a menu branch, he will be transferred
according to the no-response programming for that branch (see page G.4).
GoTo branch
A
GoTo branch
transfers the caller to an Extension, Department, Mailbox, Branch ID, or an outside
number:
•
GoTo: Dial
— The GoTo Dial Branch automatically blind-transfers the caller to the extension or
department number programmed as its destination. If the number listed is a department, the
system will follow the programming for the Department as set in Function 33 (see page F.7).
If the destination extension or department dialed is busy or does not answer, the call will
follow call forwarding for the extension as programmed in Function 31 (see page F.1) or the de-
partment as programmed in Function 33 (see page F.7).
•
GoTo: Mailbox
— Routes a caller to that mailbox’s personal greeting. The mailbox can be a user, a
guest/information mailbox, a group mailbox, cascade paging mailbox, or Q & A mailbox.
•
GoTo: Branch
— Can also be used to jump to any other branch in the auto attendant. It is a good
idea to provide a jump as a sub-branch of each menu branch, giving the caller the option either
to repeat the menu or exit should he not wish to select any of the choices.
Example:
“For Widget Sales, press 1. For Gadget Sales, press 2. Or, to return to the main
menu, press 3.”
In this case, the third sub-branch would be a GoTo Branch with ID1 (the main
greeting) as its programmed destination.