Installation manual

Function 3: Extension programming IVX 128
F.10
Feature keys
Feature keys, as listed below, cannot be programmed system-wide but must be programmed for
each individual station.
•
Manual day/night mode (Code 560)
— Allows manual
setting of whether the system is in day or night mode.
Each time the key is pressed, the display switches
among the following:
DAY, NIGHT, HOL
(holiday) or
AUTO
(
AUTO
indicates that the system will follow the
day/night mode tables you have programmed).
Note:
You or the Administrator can also change the
mode and/or re-record the holiday greeting re-
motely to handle unexpected closings, such as
for inclement weather.
•
Service observing (Code 561)
— Allows authorized
users to monitor others’ calls silently (
e.g.
, in order to
aid in quality assurance of call activity).
Note:
You or the Administrator must authorize service
observing for a station, and you must program
the list of allowed extensions in Function 32
(page F.5).
•
ACD agent log-on/off key (Code 5XXX)
— Logs an agent
on or off the ACD. The
XXX
represents the department
number (for example, a key programmed with the code
5 2 9 0
would log an agent on/off De-
partment 290).
•
ACD agent wrap key (Code 562)
— Toggles “wrap mode”; i.e., keeps a logged-in ACD agent from
receiving the next assigned call. For use in performing “wrap-up” activities, such as completing
paperwork, following the agent’s most recent call.
•
ACD administrator key (Code 563)
— Allows a user to view the call activity of an ACD group. Set
a programmable feature key with
5 6 3
and the ACD department number (for example,
5 6 3 2 9 0
), and then press the key. It will glow green and the bottom line of an ACD group's
display will appear until you press the key again.
•
Headset key (Code 564)
— Provides for easy connecting to/disconnecting from calls when the
user is operating in headset mode. The user presses the key to receive dial tone or to answer a
ringing call; he/she then presses the key again (or
RELEASE
) to disconnect from the call.
•
Call forward key (Code 565 or 565XXX)
— Toggles call forwarding on and off. If the user always
forwards to the same extension, you (or the user) can program a key with both
5 6 5
and the ex-
tension number.
•
Background announce key (Code 569)
— During call waiting, pressing (and holding down) this
key lets the user make a brief, private
background announcement
to the station's earpiece (if the
user has enabled the background announce feature).
•
Personal greeting keys (Codes 571–573)
— These provide for easy activation of one or more of
the user’s personal greetings. Each key's LED will be green for the associated personal greeting
that is active. These keys can be used in place of, or in conjunction with, manual activation of
the greetings in programming mode.
Note:
To
delete
a programmable feature key, press
HOLD
instead of programming a value.
Code Feature key
560
Manual day/night mode key
561
Service observing key
5XXX
ACD agent log on/off key
562
ACD agent wrap key
563XXX
ACD Administrator key
564
Headset key
565
Call forward key
565YYY
Forward to a destination
569
Background Announce key
571
Personal Greeting 1
572
Personal Greeting 2
573
Personal Greeting 3
XXX
= ACD department number.
YYY
= Forwarded-to extension.