Installation manual

Function 3: Extension programming IVX 128
F.8
Procedure
Here’s an example of a completed programming worksheet:
1. 2. 3. 4. 5. 6.
Ext. Name Type CF day CF night List:
290
Sales In order MB300 MB300 104, 112, 115
291
Service ACD X0 MB301 101, 102
Here are the programming steps.
1.
Department number
— Range is 290–299.
2.
Name
— Used for the LCD display, reports, and as a programming aid. Length can be up to 10
characters (See “Entering alphanumeric characters,” page C.2).
Default:
The department number.
3.
Type
— Selected from one of the five possible types (
all, in order, UCD, ACD
or
pick-up)
.
Can be changed later without affecting its other programmed values.
Default:
In order.
4.
and
5.
Call forward busy/no answer
— The department can be set to call forward busy/no an-
swer (for all extensions in the department) to an extension, another department, a mailbox or a
branch ID for day mode and differently for night mode. The department can have its own mail-
box for pickup by members knowing the password or forwarded to any mailbox type including
guest, cascade, etc.
Calls routed to an extension via a department will follow the
department’s
call forwarding.
While calls transferred to the extension will follow the
extension’s
call forwarding as pro-
grammed in Function 31 (see page F.1).
Default:
X100.
6.
Department list
— Enter the extension numbers that are assigned to this department. To delete
an extension number from a list, press
HOLD
. Please note that
the order that the extension
numbers are entered will dictate the order called when the department selected is “in order.”
Example:
Here is a portion of a completed Programming Worksheet (Appendix II) for
Department programming. Department 290 was created to have calls directed
to it to first ring 104, then, if busy/no answer, 111, and then 112.
If all are busy or do not answer, the call will forward to the operator if day
mode or if during Night Mode to guest mailbox 300 (for pick up in the morn-
ing). Department 291 rotate the calls between the two extensions listed. If
both busy/no answer, the call to go the service manager (X105), or in Night
Mode to Guest Mailbox 301 (which has been set to page the tech on-call).
1. 2. 3. 4. 5. 6.
Ext. Name Type CF day CF night List:
290
SALES IN ORDER X0 MB300 104,
111, 112
291
SERVICE UCD X105 MB301 101, 102